# SNMP-Exporter cannot collect data from the network device due to some reason

**URL:** <https://discuss.prometheus.io/t/snmp-exporter-cannot-collect-data-from-the-network-device-due-to-some-reason/815>\
**Category:** snmp\_exporter\
**Created:** [March 1, 2022, 9:00am UTC](https://discuss.prometheus.io/t/snmp-exporter-cannot-collect-data-from-the-network-device-due-to-some-reason/815 "2022-03-01T09:00:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![heang.sokdet](https://avatars.discourse-cdn.com/v4/letter/h/46a35a/32.png) [@heang.sokdet](https://discuss.prometheus.io/u/heang.sokdet)\
**Post date:** [March 1, 2022, 9:00am UTC](https://discuss.prometheus.io/t/snmp-exporter-cannot-collect-data-from-the-network-device-due-to-some-reason/815/1 "2022-03-01T09:00:09Z")

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Hi Team,

SNMP-Exporter cannot collect data from the network device due to some reason. Please find the attached error message and help to feedback.

Note: SNMP walk works fine from the server to the network device.

 ![SNMP error message](https://europe1.discourse-cdn.com/flex017/uploads/prometheus/original/1X/e4e4b0912d8156e51bf540b8c5606aa21149dcc2.jpeg)

Thanks  
Sokdet

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<div class="post-metadata">

**Author:** ![heang.sokdet](https://avatars.discourse-cdn.com/v4/letter/h/46a35a/32.png) [@heang.sokdet](https://discuss.prometheus.io/u/heang.sokdet)\
**Post date:** [March 23, 2022, 4:23am UTC](https://discuss.prometheus.io/t/snmp-exporter-cannot-collect-data-from-the-network-device-due-to-some-reason/815/2 "2022-03-23T04:23:49Z")

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After increasing the interval and timeout, I get another error as below:

 ![image](https://europe1.discourse-cdn.com/flex017/uploads/prometheus/original/1X/3c3dbcee711c1aa040d4401524581d6a89ff0dd1.png)

An error has occurred while serving metrics:

error collecting metric Desc{fqName: “snmp\_error”, help: “Error scraping target”, constLabels: {}, variableLabels: []}: error getting target 10.0.134.10: request timeout (after 3 retries)

Please kindly help to share the solution for it.

Thanks

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**Author:** ![vinod9devops](https://dub1.discourse-cdn.com/flex017/user_avatar/discuss.prometheus.io/vinod9devops/32/746_2.png) [@vinod9devops](https://discuss.prometheus.io/u/vinod9devops)\
**Post date:** [July 12, 2023, 6:51am UTC](https://discuss.prometheus.io/t/snmp-exporter-cannot-collect-data-from-the-network-device-due-to-some-reason/815/3 "2023-07-12T06:51:16Z")

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Me too facing the same issue. tried with versions v2c and v3. but still the issue persists. I am running the snmp exporter as a docker container. Any solution is highly appreciated. Thanks