Similar to issue templates known from GitHub/GitLab, this is a way to provide a checklist for questions.
It can avoid going back and forth with basic questions on installed versions, deployment methods, etc.
We use them at GitLab for the general category:
### ***Replace this template with your information***
*Describe your question in as much detail as possible:*
* *What are you seeing, and how does it differ from what you expect to see?*
* *Consider including screenshots, error messages, and/or other helpful visuals*
* *What version are you on (Hint: `/help`) ? and are you using self-managed or gitlab.com?*
* *What troubleshooting steps have you already taken? Can you link to any docs or other resources so we know where you have been?*
*Thanks for taking the time to be thorough in your request, it really helps! :blush:*
