Similar to issue templates known from GitHub/GitLab, this is a way to provide a checklist for questions.
It can avoid going back and forth with basic questions on installed versions, deployment methods, etc.
We use them at GitLab for the general category:
### ***Replace this template with your information*** *Describe your question in as much detail as possible:* * *What are you seeing, and how does it differ from what you expect to see?* * *Consider including screenshots, error messages, and/or other helpful visuals* * *What version are you on (Hint: `/help`) ? and are you using self-managed or gitlab.com?* * *What troubleshooting steps have you already taken? Can you link to any docs or other resources so we know where you have been?* *Thanks for taking the time to be thorough in your request, it really helps! :blush:*