Topic templates for categories

Similar to issue templates known from GitHub/GitLab, this is a way to provide a checklist for questions.

It can avoid going back and forth with basic questions on installed versions, deployment methods, etc.

We use them at GitLab for the general category:

### ***Replace this template with your information***

*Describe your question in as much detail as possible:*
* *What are you seeing, and how does it differ from what you expect to see?*
* *Consider including screenshots, error messages, and/or other helpful visuals*
* *What version are you on (Hint: `/help`) ? and are you using self-managed or*
* *What troubleshooting steps have you already taken? Can you link to any docs or other resources so we know where you have been?*

*Thanks for taking the time to be thorough in your request, it really helps! :blush:*

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